If a person believes that s/he has been discriminated against on the basis of his/her disability, the person may utilize the following complaint procedures as a means of reaching, at the lowest possible administrative level, a prompt and equitable resolution of the matter.

The following person is designated as the District’s Section 504/ADA Compliance Officer ("District's Compliance Officer"):

Executive Director	Treasurer
Dr. Tod Hug	Tammy Butler
419-267-5565 ext. 2500	419-267-5565 ext. 2511
hug@nwoca.org	butler@nwoca.org
209 Nolan Parkway	209 Nolan Parkway
Archbold, OH 43502	Archbold, OH 43502

Internal complaints must be put in writing and must identify the specific circumstances or areas of dispute that have given rise to the complaint, and offer possible solutions to the dispute. The complaint must be filed in a timely manner with either the District Compliance Officer or the Building Compliance Officers. The District's Compliance Officer is available to assist individuals in filing a complaint.

Internal Complaint Procedure

A person who has a complaint about District facilities or services may register such complaint with the Building Compliance Officer and/or District Compliance Officer. Such complaints should be filed in writing within thirty (30) calendar days of the circumstances or event giving rise to the complaint. Use of the internal complaint procedure is not a prerequisite to the pursuit of other remedies, including the filing of a complaint with the U.S. Department of Education's Office for Civil Rights.

	A.	The written complaint must contain the following information:
		1.	Name(s) of person(s) filing complaint.
		2.	Whether the person(s) represents an individual or group.

		3.	Whether the person(s) making the complaint has discussed the problem with the Building Compliance Officer and/or the District Compliance Officer.
		4.	A written summary of the complaint and a proposed solution.
	B.	The Building Compliance Officer or the District Compliance Officer will conduct an impartial investigation and will respond to the complaint within five (5) business days. This complaint procedure contemplates informal, but thorough investigations, affording all interested persons and their representatives, if any, an opportunity to present witnesses and other evidence relevant to the complaint.
	C.	If a satisfactory response is not received within five (5) business days, the person should forward a copy of the complaint to the Superintendent, who will respond within ten (10) business days.
	D.	If a satisfactory response is not received within ten (10) business days, the person may forward a copy of the complaint to the Board of Education. The Board will consider the complaint and respond within forty (40) calendar days.

OCR Complaint

At any time, if a member of the public believes that s/he has been subjected to discrimination based upon his/her disability in violation of Section 504 or the Americans with Disabilities Act, as amended ("ADA"), the individual may file a complaint with the U.S. Department of Education's Office for Civil Rights ("OCR"). The OCR can be reached at:

	U.S. Department of Education
	Office for Civil Rights
	Cleveland Office
	1350 Euclid Avenue, Suite 325
	Cleveland, Ohio 44115
	(216) 522-4970
	FAX: (216) 522-2573
	TDD: (800)877-8339
	E-mail: OCR.Cleveland@ed.gov
	Web: http://www.ed.gov/ocr